Golden Ankle Strap Kitten Heels

We're happy to offer Free Standard Shipping on orders greater or equal to $50, otherwise, the shipping cost is $8.99.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. 

After product being shipped out, normally takes 5-7 business days to arrive.

Note: You may encounter delayed delivery times due to the impact of COVID-19. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@trary.com with your name and order number, and we will look into it for you.

No worries, if you believe you've received a defective/incorrect item, we'd like to make it right for you.

Please contact us at info@trary.com first and we will send you a replacement free of charge.

VISA, Mastercard, AMEX, DISCOVER, JCB, Diners Club, Maestro, Union Pay, Visa Electron, and Cartes Bancaires.

Yes, please view our size guide here.

We hope you love what you've ordered, but we know that sometimes things don’t work out:

1) Please contact us first and we will send you a shipping label for the return.

2) Initiate your return within 30 days of the purchase date on your receipt or packing slip.

What's Not Returnable?

• Items not purchased at Trary.com (e.g., a third-party reseller, an auction site, etc.).
• Items without a Trary packing slip.
• Items with removed tags or items missing their original packaging (e.g., shoe boxes).
• Clearance items or items marked as “Final Sale”.
• Washed or worn items.
• No cancellations or refunds on the purchase of a gift card (final sale).

Returned items must be unworn, unwashed, and undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered.

Once You Receive Your Shipping Label:

• Repackage unworn items exactly how you received them — shoe boxes, bags, tags, and all.
• Place everything in your shipping box and tape your new shipping label over the original one.
• Send us the tracking number when you send it back to Trary.
• Please allow 1-2 weeks for processing returns.
• Once your return has been processed, you’ll be automatically refunded on your original payment method.

Late Or Missing Refunds:

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us at info@trary.com

Do I Need To Pay For Return Shipping?

We will cover the return shipping fee for your first order with us. For future orders, you will be responsible for paying a shipping fee for product returns. However, if an item is incorrect, damaged, or a faulty good, we will help make it right and refund you for the postage fee.

How To Initiate A Exchange?

If you change your mind or would like to exchange for another size, color, or style, please return the item(s) within 30 days of purchase, and we will refund you.

We will cover the return shipping fee for your first order with us.

For future orders, you will be responsible for paying a shipping fee for product returns. 

However, if an item is incorrect, damaged, or a faulty good, we will help make it right and refund you for the postage fee.